Pet-touch 

IMPROVE COMPLIANCE, INCREASE REVENUE AND REDUCE COST

Today’s consumer is on the go more than ever before and increasingly prefer to be reached on their mobile phones.  In-touch Mobile’s Pet-touch provides Veterinarians the ability to communicate with their clients thru the most effective and responsive communication channel, TEXT MESSAGING.  This relatively new form of communications allow hospitals to be in better contact with their clients on matters that are important and relevant to them resulting in a better client experience and improved revenues!  A WIN / WIN FOR EVERYONE!

Communications Programs Include:

Automated Campaigns

• Appointment reminders
• Reminder to schedule annual appointment
• Immediate follow up on appointment no shows
• Reminder to refill medication
• Reminder to give medication
• Wellness programs
• Boarding updates

Immediate 1 to 1 Communications

• Surgery Updates
• Pre op and post op instructions
• Test results
• Reschedule appointment
• Customer surveys and feedback

Features include:

• Campaigns are automated so staff time is not spent setting up daily campaigns or uploading files.
• Messages are personalized with client and patient’s name.
• Integrates with hospital’s Patient Management software or accepts daily export files.
• Fully Hosted solution – no hardware or software to buy or install
• All patient communications can be uploaded to their medical record in Patient Management Software.
• Template campaigns incorporating best practices to ensure strong campaign results and compliance.
• 1 to 1 communication  available 24/7
• Mbox - It is like your email in box, but instead of sending and receiving emails you are exchanging text messages with your clients. You can create and send personalized text messages in seconds and when they respond, it shows up in your mBox.
• 1,000 Free messages per month included in base fees.

Benefits to your practice:

• Reduce staff time spent calling clients and implementing email and postcard  campaigns
• Reduce marketing costs by eliminating or reducing more expensive marketing programs
• Improve compliance by keeping client informed of their pet’s health needs, including: medication refill reminders, reminder to take medication, seasonal health tips, and wellness information.
• Increase revenue thru improved patient compliance and new client acquisition programs like refer a friend campaigns.
•  Build stronger relationship with clients and improve the client experience by contacting them on their cell phone with important information regarding their pet health.