platform

If you can use email, you have the technical skills to exchange text messages with your customers. In-touch MOBILE's fully hosted, world class CRM and Marketing platform provides all the tools you need to get started. All you need is a PC and an Internet connection.

Patent Pending Technology – Ensuring Mobile List Integrity

Our patent-pending method for shared use short codes offers more reliability and ensures the integrity of your mobile contact list. This technology guarantees routing without dependence on keywords and eliminates the risk of misrouted text messages.   Additionally, millions of businesses can share access to our pool of shared short codes, and each of your opted in customers is assigned a unique short code that correlates to each specific business.  Therefore, if a subscriber opts-out, they only opt-out of one business, not to every business sharing the CSC.  Most shared code providers do not possess this technology; therefore they are unable to guarantee proper management of the mobile list subscribers’ opt-in and opt-out preferences. 

2 way SMS Communication – Consumer and Business Originated Messaging

Text messaging is the most efficient method to communicate with customers. Many of your customers prefer text as opposed to voice communications.  Thus, businesses must be reachable via text when customers have questions or need to schedule/change an appointment. In addition, companies can replace more expensive and less effective email, telemarketing and direct mail campaigns with the more cost effective text message. From appointment reminders to targeted promotions, nearly any form of communication can be executed faster, cheaper, and more visibly with a text message, therefore increasing the response rates and reducing costs.

Comprehensive CRM Solutions

In-touch MOBILE’s solutions will provide you with more value if it is integrated with your current customer data. Imagine the increased targeting power of your mobile campaigns if you already have customer interest groups (segmentation, customer types, products etc) assigned within your CRM database. in-touch MOBILE’s software can be integrated into a variety of CRM databases, providing tools to improve database efficiency, i.e. identify and expunge duplicate mobile numbers.

API

In-touch MOBILE Solutions provides access to our patent-pending stack of CSCs through an API.  Within hours in-touch MOBILE can increase business software applications to include real-time, two-way communications with customers .  Our patent-pending method for shared use short codes makes our API superior to other SMS gateways.  

To use the API, your application just tells us the mobile number, the body of the text message and the client you are sending it on behalf of.  in-touch MOBILE will execute the text and report responses from the customer.

Other possible activities through the API:
•    Identify mobile numbers and duplicates to increase database efficiency
•    Verify opt-in and opt-out status
•    Auto-responder to the opt-in with terms and conditions of a SMS
•    Electronic opt-in via Mobile Originated (MO) Keyword submission
•    Assign unique opt-in Keyword to each client

Without in-touch MOBILE, in order to obtain a unique short code specific to your company, it would cost: $500/month to the US Short Code Administration, $1500/month to an aggregator, $4,000+ to implement with carriers plus purchasing software and funding an IT team.

With most software companies, you cannot depend on one shared-use short code to service your users.  For less money, your business can have access to in-touch’s entire stack and have the reliability of a dedicated CSC for each of your customers.